Service Policy

Payment Methods and Billing

 

If you wish to purchase Products on www.tyentwater.ca, you will be transfered to PayPal payment page. To submit the payment without a PayPal account you can use the following credit or debit cards: VISA, MASTERCARD and AMERICAN EXPRESS.   

We also accept payment through PayPal from customers with a PayPal account.

We reserve the right to cancel any order, any time and for any reason. If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.

 

Order Acceptance

 

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. 

Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, province, national regulations; or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.

 

Shipping

 

Shipping method and terms

 

We ship our products with Canada Post only. Most orders are shipped in the same day, unless the order are confirmed after 6 pm west coast time, in which case it will ship out the very next business day. 

Depending on inventory availability, you may receive split shipments (two or more separate parcels). We will inform you of any such split orders as they occur. You will not be charged any additional shipping fees for split orders, and we will provide you with all tracking numbers for all of the parcels within that order. After the order has been shipped, the customer receives an email containing the approximate delivery date and the tracking number.

 

Shipping Cost

 

The cost of delivery is 20CAD for all orders below 3000CAD to all Canadian provinces and territories.

We offer Free Shipping on orders over 3000CAD within our web store.

 

Shipping address

 

The customer indicate the full residential valid address where the delivery is expected.

If the delivery address is different than the PayPal billing  address, customer should leave a note indicating the difference. 

We do not ship products over 100CAD to mail boxes. All the over 100CAD orders are delivered with signature requirement. 

 

Returned or Unclaimed Packages

 

If a package is returned to us as being refused by the recipient, or if the package is returned to as "unclaimed", we will refund the customer for the cost of the items, but the original cost of shipping is non-refundable. In the rare case that we make a mistake on the package label and enter an incorrect shipping address, we will either resend the package at no extra cost to you, or offer a full refund, including the original shipping costs, at your discretion.

 

Lost Packages

 

If a package arrives damaged, or is lost entirely, we will replace the item(s) at no extra cost to you. Generally, a package tracer can be put on a lost package after approximately three weeks from the date the package was shipped. After a tracer has identified the package as being lost, we will then send out a replacement order to you, while we handle any insurance claims ourselves. If a package arrives to you damaged, or the box has been torn open and some of the items are missing, you MUST notify us immediately so that we can initiate an insurance claim for those items. We may require a statement from you, in writing, regarding the loss or damage. After we receive your statement, we can then send you the missing or damaged items.

 

Tyent 'Forever Guarantee'

 

"At Tyent, there is one thing that we know for sure—we have the largest, strongest, most reliable and most powerful plates in the industry."

We know that our water ionizer “engine” runs at maximum performance because of our premium plates and our scientifically-advanced water cell. When you purchase a Tyent, you will discover how cutting-edge components, such as our Solid/Mesh Hybrid Plates, really make the purest and healthiest ionized alkaline water.

Tyent Water is proud to announce how committed we are to customer service – we feel that we offer the best commitment in the entire water ionizer industry. The longevity and reliability of our flagship products, the MMP-11 and the all new Under Counter Extreme-11, has allowed us to increase our warranty period for all products.

Now, all Tyent Water Ionizers will carry a Platinum Lifetime Warranty on parts and service.

 

we do not use the term "limited" in our warranty!

You will find that when you are looking into warranties that Tyent is the only company to offer a warranty with such high value – not as a gimmick to be used as a marketing strategy (with many stipulations). Our value is true value. Therefore, our Platinum Lifetime Warranty contains no stipulations, no fine print and no hassles. There are no limitations with regard to hard water, or with regard to the amount of water that is produced by our machines. Also, there are no requirements for how many filters you must purchase or how often you need to change your filters to keep your warranty valid. Read competitors’ warranties carefully and watch out for unreasonable stipulations and limitations that are often used as ways to abandon coverage. At Tyent, we do not believe that is fair.

In fact, our entire warranty rules and regulations are listed in one short paragraph below.

 

All New Tyent Forever Guarantee

This Guarantee is applicable to all units purchased on or after January 15th, 2010

 

If our customers experience any performance issues with our cutting edge water ionizer systems, then we will fix or replace the unit (within a week in most cases). Any damaged unit will be fixed, or replaced with a comparable unit at no cost to you (excluding shipping). The only item not covered under our warranty is accidental breakage that could be caused by dropping one of our units or damage caused from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.

 

The terms above are in effect for FOREVER on all of our units.

 

Please take some time to compare our new warranty to our competitors’ warranties. We know that we have the best warranty in the industry, and our premium warranty is just one more way that Tyent is setting the standard while creating “Water for Wellness”.

 

Water Ionizer Return Policy

 

 

*- counting from delivery day.